/* ================= VARIABLES Y RESET ================= */
:root {
    --bg-principal: #0b111e;
    --bg-secundario: #151e2e;
    --bg-card: #1c273a;
    --bg-elevated: #24324a;
    --color-acento: #00c896;
    --color-acento-hover: #00e6ab;
    --texto-claro: #f8fafc;
    --texto-gris: #94a3b8;
    --texto-oscuro: #0f172a;
    
    /* Estados de Incidencia & SLA */
    --color-pendiente: #f59e0b;
    --color-progreso: #3b82f6;
    --color-espera: #8b5cf6;
    --color-exito: #10b981;
    --color-cerrado: #64748b;
    --color-peligro: #ef4444;

    --border-subtle: rgba(255, 255, 255, 0.08);
    --border-accent: rgba(0, 200, 150, 0.3);
    --box-shadow: 0 10px 30px rgba(0, 0, 0, 0.35);
}

* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
    font-family: 'Segoe UI', system-ui, -apple-system, sans-serif;
}

html {
    scroll-behavior: smooth;
}

body {
    color: var(--texto-claro);
    background-color: var(--bg-principal);
    line-height: 1.6;
    min-height: 100vh;
    display: flex;
    flex-direction: column;
}

/* ================= NAVEGACIÓN HEADER ================= */
header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 15px 40px;
    background-color: rgba(11, 17, 30, 0.95);
    backdrop-filter: blur(12px);
    position: sticky;
    top: 0;
    z-index: 1000;
    border-bottom: 1px solid rgba(0, 200, 150, 0.2);
}

.logo-link {
    display: flex;
    align-items: center;
    gap: 12px;
    text-decoration: none;
}

.logo-badge {
    background: linear-gradient(135deg, var(--color-acento), #008f6b);
    color: var(--bg-principal);
    font-weight: 900;
    font-size: 1.4rem;
    width: 42px;
    height: 42px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 8px;
    box-shadow: 0 0 15px rgba(0, 200, 150, 0.4);
    transition: transform 0.3s ease, box-shadow 0.3s ease;
    flex-shrink: 0;
}

.logo-link:hover .logo-badge {
    transform: scale(1.06);
    box-shadow: 0 0 20px rgba(0, 200, 150, 0.7);
}

.logo-badge img, .logo-img {
    height: 38px;
    width: auto;
    max-height: 42px;
    object-fit: contain;
}

.logo-text {
    font-size: 24px;
    font-weight: 800;
    color: var(--texto-claro);
    letter-spacing: 1px;
    text-transform: uppercase;
}

.logo-text span {
    color: var(--color-acento);
}

.nav-links {
    display: flex;
    align-items: center;
    gap: 20px;
}

nav a {
    text-decoration: none;
    color: var(--texto-claro);
    font-weight: 500;
    font-size: 0.95rem;
    transition: color 0.3s;
    display: inline-flex;
    align-items: center;
    gap: 6px;
}

nav a:hover, nav a.active {
    color: var(--color-acento);
}

.nav-badge {
    background: rgba(0, 200, 150, 0.15);
    color: var(--color-acento);
    padding: 2px 8px;
    border-radius: 12px;
    font-size: 0.75rem;
    font-weight: bold;
}

.btn-principal {
    background-color: var(--color-acento);
    color: var(--bg-principal);
    padding: 10px 22px;
    border-radius: 6px;
    text-decoration: none;
    font-weight: bold;
    transition: all 0.3s ease;
    display: inline-flex;
    align-items: center;
    gap: 8px;
    border: 2px solid var(--color-acento);
    cursor: pointer;
    font-size: 0.95rem;
}

.btn-principal:hover {
    background-color: transparent;
    color: var(--color-acento);
    box-shadow: 0 0 18px rgba(0, 200, 150, 0.4);
}

.btn-secundario {
    background-color: transparent;
    color: var(--texto-claro);
    padding: 10px 22px;
    border-radius: 6px;
    text-decoration: none;
    font-weight: bold;
    transition: all 0.3s ease;
    display: inline-flex;
    align-items: center;
    gap: 8px;
    border: 1px solid var(--border-subtle);
    cursor: pointer;
    font-size: 0.95rem;
}

.btn-secundario:hover {
    border-color: var(--texto-claro);
    background-color: rgba(255, 255, 255, 0.05);
}

.btn-danger {
    background-color: rgba(239, 68, 68, 0.2);
    color: #fca5a5;
    border: 1px solid rgba(239, 68, 68, 0.4);
    padding: 8px 16px;
    border-radius: 6px;
    font-weight: bold;
    cursor: pointer;
    transition: all 0.2s;
}

.btn-danger:hover {
    background-color: var(--color-peligro);
    color: white;
}

.btn-sm {
    padding: 6px 12px;
    font-size: 0.85rem;
}

/* ================= CONTENEDOR PRINCIPAL ================= */
.main-container {
    flex: 1;
    max-width: 1350px;
    width: 100%;
    margin: 0 auto;
    padding: 30px 20px;
}

/* ================= HERO & LANDING INTEGRADA ================= */
.hero {
    text-align: center;
    padding: 80px 20px 50px 20px;
    background: radial-gradient(circle at center, #151e2e 0%, #0b111e 100%);
}

.hero h1 {
    font-size: 3rem;
    margin-bottom: 15px;
}

.hero p {
    font-size: 1.15rem;
    max-width: 750px;
    margin: 0 auto 30px auto;
    color: var(--texto-gris);
}

.hero-actions {
    display: flex;
    justify-content: center;
    gap: 15px;
    flex-wrap: wrap;
}

/* ================= FORMULARIO DE INCIDENCIAS ================= */
.incident-card-container {
    max-width: 850px;
    margin: 0 auto 60px auto;
    background: var(--bg-secundario);
    border-radius: 12px;
    border: 1px solid var(--border-accent);
    padding: 40px;
    box-shadow: var(--box-shadow);
    position: relative;
    overflow: hidden;
}

.incident-card-container::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    height: 4px;
    background: linear-gradient(90deg, var(--color-acento), #3b82f6);
}

.section-title {
    font-size: 2rem;
    margin-bottom: 8px;
    color: var(--texto-claro);
}

.section-subtitle {
    color: var(--texto-gris);
    margin-bottom: 25px;
    font-size: 1rem;
}

.form-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 20px;
}

.form-group {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.form-group.full-width {
    grid-column: span 2;
}

.form-group label {
    font-weight: 600;
    font-size: 0.9rem;
    color: var(--texto-claro);
    display: flex;
    align-items: center;
    gap: 6px;
}

.form-group label i {
    color: var(--color-acento);
}

.form-control {
    width: 100%;
    padding: 12px 16px;
    background-color: var(--bg-card);
    border: 1px solid var(--border-subtle);
    border-radius: 6px;
    color: var(--texto-claro);
    font-size: 0.95rem;
    outline: none;
    transition: all 0.3s ease;
}

.form-control:focus {
    border-color: var(--color-acento);
    box-shadow: 0 0 10px rgba(0, 200, 150, 0.25);
    background-color: var(--bg-elevated);
}

select.form-control {
    cursor: pointer;
}

select.form-control option {
    background-color: var(--bg-card);
    color: var(--texto-claro);
}

.rustdesk-badge {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    background: rgba(59, 130, 246, 0.15);
    border: 1px solid rgba(59, 130, 246, 0.3);
    color: #93c5fd;
    padding: 8px 12px;
    border-radius: 6px;
    font-size: 0.85rem;
    margin-top: 4px;
}

.rustdesk-status {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background-color: var(--color-exito);
    box-shadow: 0 0 6px rgba(0, 200, 150, 0.8);
    display: inline-block;
}

/* ================= MODAL & CONFIRMACIONES ================= */
.modal-overlay {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(0, 0, 0, 0.85);
    backdrop-filter: blur(6px);
    display: none;
    align-items: center;
    justify-content: center;
    z-index: 99999;
}

.modal-overlay.active {
    display: flex !important;
    opacity: 1 !important;
    pointer-events: all !important;
}

.modal-content {
    background: var(--bg-secundario);
    border: 1px solid var(--border-accent);
    border-radius: 12px;
    width: 90%;
    max-width: 650px;
    padding: 30px;
    box-shadow: 0 15px 50px rgba(0,0,0,0.8);
    transform: translateY(0);
    max-height: 90vh;
    overflow-y: auto;
    position: relative;
}

.modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    border-bottom: 1px solid var(--border-subtle);
    padding-bottom: 15px;
    margin-bottom: 20px;
}

.modal-title {
    font-size: 1.4rem;
    font-weight: bold;
    display: flex;
    align-items: center;
    gap: 10px;
    color: var(--color-acento);
}

.modal-close {
    background: transparent;
    border: none;
    color: var(--texto-gris);
    font-size: 1.4rem;
    cursor: pointer;
}

.modal-close:hover {
    color: white;
}

/* Email Mock Visualizer */
.email-preview-box {
    background: #0f172a;
    border: 1px solid #1e293b;
    border-radius: 8px;
    padding: 20px;
    margin: 20px 0;
    font-size: 0.9rem;
}

.email-header {
    border-bottom: 1px solid #1e293b;
    padding-bottom: 10px;
    margin-bottom: 15px;
    color: var(--texto-gris);
}

.email-ticket-code {
    display: inline-block;
    background: var(--color-acento);
    color: var(--texto-oscuro);
    font-weight: 800;
    font-size: 1.2rem;
    padding: 6px 14px;
    border-radius: 6px;
    letter-spacing: 1px;
    margin: 10px 0;
}

/* ================= PANEL DE TÉCNICOS ================= */
.tech-header-bar {
    display: flex;
    justify-content: space-between;
    align-items: center;
    background: var(--bg-secundario);
    padding: 20px 30px;
    border-radius: 12px;
    border: 1px solid var(--border-subtle);
    margin-bottom: 25px;
}

.user-profile-badge {
    display: flex;
    align-items: center;
    gap: 12px;
}

.avatar-circle {
    width: 44px;
    height: 44px;
    border-radius: 50%;
    background: linear-gradient(135deg, #3b82f6, #8b5cf6);
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: bold;
    font-size: 1.1rem;
    color: white;
    border: 2px solid var(--color-acento);
}

.tech-filters {
    display: flex;
    gap: 12px;
    margin-bottom: 20px;
    flex-wrap: wrap;
    align-items: center;
}

.filter-btn {
    background: var(--bg-card);
    border: 1px solid var(--border-subtle);
    color: var(--texto-gris);
    padding: 8px 16px;
    border-radius: 6px;
    cursor: pointer;
    font-weight: 600;
    font-size: 0.85rem;
    transition: all 0.2s;
}

.filter-btn:hover, .filter-btn.active {
    background: var(--color-acento);
    color: var(--bg-principal);
    border-color: var(--color-acento);
}

/* Incidents Grid/Table */
.incidents-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(380px, 1fr));
    gap: 20px;
}

.ticket-card {
    background: var(--bg-secundario);
    border: 1px solid var(--border-subtle);
    border-radius: 10px;
    padding: 20px;
    display: flex;
    flex-direction: column;
    gap: 15px;
    position: relative;
    transition: all 0.3s ease;
}

.ticket-card:hover {
    border-color: var(--border-accent);
    transform: translateY(-2px);
    box-shadow: var(--box-shadow);
}

.ticket-card.taken-by-me {
    border-left: 4px solid var(--color-acento);
    background: linear-gradient(180deg, rgba(0, 200, 150, 0.05) 0%, var(--bg-secundario) 100%);
}

.ticket-card.taken-by-other {
    border-left: 4px solid var(--color-espera);
}

.ticket-top {
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.ticket-id {
    font-weight: 800;
    font-size: 1.05rem;
    color: var(--color-acento);
    letter-spacing: 0.5px;
}

.badge {
    padding: 4px 10px;
    border-radius: 12px;
    font-size: 0.75rem;
    font-weight: 700;
    text-transform: uppercase;
}

.badge-pendiente { background: rgba(245, 158, 11, 0.15); color: #fbbf24; border: 1px solid rgba(245, 158, 11, 0.3); }
.badge-progreso { background: rgba(59, 130, 246, 0.15); color: #60a5fa; border: 1px solid rgba(59, 130, 246, 0.3); }
.badge-espera { background: rgba(139, 92, 246, 0.15); color: #c084fc; border: 1px solid rgba(139, 92, 246, 0.3); }
.badge-exito { background: rgba(16, 185, 129, 0.15); color: #34d399; border: 1px solid rgba(16, 185, 129, 0.3); }

.priority-critica { color: #f87171; font-weight: bold; }
.priority-alta { color: #fb923c; font-weight: bold; }
.priority-media { color: #facc15; font-weight: bold; }
.priority-baja { color: #4ade80; font-weight: bold; }

.ticket-body {
    display: flex;
    flex-direction: column;
    gap: 10px;
    font-size: 0.9rem;
}

.ticket-title {
    font-size: 1.1rem;
    font-weight: 700;
    color: var(--texto-claro);
}

.ticket-info-row {
    display: flex;
    justify-content: space-between;
    color: var(--texto-gris);
    font-size: 0.85rem;
    background: var(--bg-card);
    padding: 8px 12px;
    border-radius: 6px;
}

.rustdesk-action {
    display: flex;
    align-items: center;
    justify-content: space-between;
    background: rgba(0, 200, 150, 0.08);
    border: 1px solid rgba(0, 200, 150, 0.2);
    padding: 8px 12px;
    border-radius: 6px;
    color: var(--texto-claro);
    font-size: 0.85rem;
}

/* SLA Bar */
.sla-box {
    background: var(--bg-card);
    border-radius: 6px;
    padding: 10px;
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.sla-header {
    display: flex;
    justify-content: space-between;
    font-size: 0.75rem;
    color: var(--texto-gris);
    font-weight: 600;
}

.sla-progress-bar {
    height: 6px;
    background: rgba(255, 255, 255, 0.1);
    border-radius: 3px;
    overflow: hidden;
}

.sla-progress-fill {
    height: 100%;
    background: var(--color-exito);
    width: 100%;
    transition: width 0.5s ease, background 0.5s ease;
}

.sla-progress-fill.warning { background: var(--color-pendiente); }
.sla-progress-fill.danger { background: var(--color-peligro); }

.tech-assignment-bar {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 0.85rem;
    font-weight: 600;
    padding: 6px 10px;
    border-radius: 6px;
    background: rgba(255, 255, 255, 0.04);
}

/* ================= DASHBOARD METRICS ================= */
.stats-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
    gap: 20px;
    margin-bottom: 30px;
}

.stat-card {
    background: var(--bg-secundario);
    border: 1px solid var(--border-subtle);
    border-radius: 10px;
    padding: 22px;
    display: flex;
    flex-direction: column;
    gap: 8px;
    position: relative;
}

.stat-card::after {
    content: '';
    position: absolute;
    bottom: 0;
    left: 20px;
    right: 20px;
    height: 2px;
    background: var(--border-subtle);
}

.stat-title {
    color: var(--texto-gris);
    font-size: 0.85rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.stat-value {
    font-size: 2.2rem;
    font-weight: 800;
    color: var(--texto-claro);
    line-height: 1.1;
}

.stat-subtitle {
    font-size: 0.8rem;
    color: var(--color-acento);
    display: flex;
    align-items: center;
    gap: 4px;
}

.charts-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 25px;
    margin-bottom: 40px;
}

.chart-card {
    background: var(--bg-secundario);
    border: 1px solid var(--border-subtle);
    border-radius: 10px;
    padding: 25px;
    display: flex;
    flex-direction: column;
    gap: 15px;
}

.chart-card.full-width {
    grid-column: span 2;
}

.chart-title {
    font-size: 1.1rem;
    font-weight: 700;
    color: var(--texto-claro);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.chart-container {
    position: relative;
    width: 100%;
    min-height: 280px;
}

/* ================= FOOTER ================= */
footer {
    background: #070b14;
    border-top: 1px solid var(--border-subtle);
    padding: 30px 40px;
    text-align: center;
    color: var(--texto-gris);
    font-size: 0.9rem;
    margin-top: auto;
}

footer a {
    color: var(--color-acento);
    text-decoration: none;
}

/* ================= CHAT EN VIVO (CLIENTE Y TÉCNICO) ================= */
.chat-bubble {
    max-width: 82% !important;
    padding: 10px 14px !important;
    border-radius: 12px !important;
    font-size: 0.92rem !important;
    line-height: 1.45 !important;
    word-wrap: break-word !important;
    box-shadow: 0 2px 10px rgba(0, 0, 0, 0.25) !important;
    display: flex !important;
    flex-direction: column !important;
    gap: 4px !important;
    position: relative !important;
    transform: translateZ(0);
    backface-visibility: hidden;
}

/* Mensajes propios (enviados por el usuario actual) -> Alineados a la derecha en verde */
.chat-bubble.my-msg {
    align-self: flex-end !important;
    background: linear-gradient(135deg, #00c896, #00a87e) !important;
    color: #0b111e !important;
    border-bottom-right-radius: 2px !important;
    border: 1px solid rgba(0, 200, 150, 0.5) !important;
}

.chat-bubble.my-msg .sender-name {
    font-size: 0.75rem !important;
    font-weight: 800 !important;
    color: rgba(11, 17, 30, 0.85) !important;
}

.chat-bubble.my-msg .msg-text {
    color: #0b111e !important;
    font-weight: 600 !important;
}

.chat-bubble.my-msg .msg-time {
    font-size: 0.7rem !important;
    color: rgba(11, 17, 30, 0.7) !important;
    text-align: right !important;
    margin-top: 2px !important;
}

/* Mensajes recibidos del interlocutor -> Alineados a la izquierda en gris oscuro/azulado */
.chat-bubble.other-msg {
    align-self: flex-start !important;
    background: #1c273a !important;
    color: #f8fafc !important;
    border-bottom-left-radius: 2px !important;
    border: 1px solid rgba(255, 255, 255, 0.12) !important;
}

.chat-bubble.other-msg .sender-name {
    font-size: 0.75rem !important;
    font-weight: 700 !important;
    color: var(--color-acento) !important;
}

.chat-bubble.other-msg .msg-text {
    color: var(--texto-claro) !important;
}

.chat-bubble.other-msg .msg-time {
    font-size: 0.7rem !important;
    color: var(--texto-gris) !important;
    text-align: right !important;
    margin-top: 2px !important;
}

/* Mensajes del sistema (bot, avisos, cambios de estado) -> Centrados */
.chat-system-msg {
    align-self: center !important;
    background: rgba(59, 130, 246, 0.15) !important;
    border: 1px solid rgba(59, 130, 246, 0.3) !important;
    color: #93c5fd !important;
    border-radius: 20px !important;
    padding: 6px 18px !important;
    font-size: 0.8rem !important;
    text-align: center !important;
    max-width: 90% !important;
    margin: 6px auto !important;
    display: inline-flex !important;
    align-items: center !important;
    gap: 8px !important;
    box-shadow: 0 2px 6px rgba(0, 0, 0, 0.2) !important;
}

/* ================= RESPONSIVE ================= */
@media (max-width: 900px) {
    header {
        padding: 15px 20px;
        flex-direction: column;
        gap: 15px;
    }

    .form-grid {
        grid-template-columns: 1fr;
    }

    .form-group.full-width {
        grid-column: span 1;
    }

    .charts-grid {
        grid-template-columns: 1fr;
    }

    .chart-card.full-width {
        grid-column: span 1;
    }

    .incidents-grid {
        grid-template-columns: 1fr;
    }
}